Terms and conditions

The booking is a contract for a short term holiday rental for a specified period and shall be made between the applicant (the person signing the booking form and known as the “occupier” and the owners, Graham Murphy trading as Padstow House for the property or “house” known as Alexandra House, 30 Dennis Road, Padstow, PL28 8DE.

A request to book shall only be accepted when completed on the booking form and with receipt of the specified deposit. A contract shall only exist between the applicant and owners once the booking form and deposit has been processed and a letter of confirmation received by the applicant. The applicant confirms that he/she is over 25 years old, that by signing the request to book he or she understands the description of the property and accepts responsibility for all occupants of the property for the duration of the holiday let. We do not accept bookings from persons under the age of 25 years or from groups where the majority of occupiers shall be under the age of 25 years. We reserve the right to refuse any single sex groups and anyone for whom we feel the house would not be suitable. This is a quiet residential neighbourhood and the house is attached on one side. This means that noisy parties and rowdy behaviour is unacceptable and will not be tolerated by the neighbours.

The house may only be occupied by the occupier for the purposes of a holiday for the period agreed in the confirmation and only occupied by the guests listed by you on the booking form. Any changes to the numbers of guests must be agreed in advance. The number of guests occupying the house must not exceed the number stated in the booking agreement namely 12 people plus children under 2 years for use of 6 bedrooms or 8 people plus children under 2 years for use of 4 bedrooms.

The booking shall be confirmed on receipt of a deposit of 30% of the total rental fee. Please contact us for payment details. The balance must be received together with the nuisance/damage deposit of £500 six weeks prior to the letting date. Where the balance is not received within this time we reserve the right to cancel the booking and retain the deposit as a cancellation fee. Where bookings are made within six weeks of the letting date, the total amount of the rental plus the nuisance/damage deposit of £500 is payable on booking. If Paypal is used, then a surcharge will be payable, dependent upon where in the world the payment is made – please ask for details.

This damage/nuisance deposit is to be held against any damage or nuisance created by the occupants during the specified holiday let. This includes noise or disturbance to our neighbours who run B&B businesses; their livelihood depends on the tranquillity of the area and we will compensate them from the deposit if they have complaints from their guests. This damage/nuisance deposit shall be returned within 7 days of expiry of the holiday let provided these conditions are met.

Once a booking is confirmed the occupier is liable for the total booking price but without the damage/nuisance deposit. Should you need to cancel your booking please advise us as soon as possible preferably by telephone or email and in writing to us at Padstow House, 22 The Park, St Albans, AL1 4RY. If the Applicant cancels the booking he/she shall remain liable for the full amount of the rent. Where the booking is cancelled after the deposit has been paid but prior to the final balance becoming due, the deposit may be retained. Once the final balance has been paid, you are liable for the full cost of the rental (less the security deposit), should you subsequently cancel your booking. We will endeavour to re-let the house during the let period. If successfully re-let, we will return the balance minus a reletting fee of £50. If we are unable to let for the full amount paid we shall reimburse the re-let amount minus the £50 administration fee. We reserve the right to re-let the house at below the original let fee. Because of the possibility of unforeseen cancellation we do recommend you take out appropriate cancellation insurance.

Non-availability of the house
In the event of unforeseen circumstances (e.g. fire) we reserve the right to cancel your booking at any time. In this event our liability shall be limited to monies paid only and we shall refund all money received by us.

Booking Amendments
Should you wish to change the date of your booking we will endeavour to help, provided a suitable alternative date is available. If there is no such suitable alternative date then this will be treated as a cancellation.

Occupancy times
The rental shall commence at 4pm on the day of arrival and ends at 10am on the day of departure. During the low season we may be able to offer an early arrival or later departure, subject to availability, however we cannot guarantee this.

Guests’ Responsibilities
Guests shall take care of the property its fixtures and fittings and ensure these are left as they were on arrival. Should guests find anything that might affect their safety or damage anything whilst at the house or enjoyment of the property this should be reported without delay and we shall undertake all effort we reasonably can to rectify the matter. Guests shall ensure they keep the property reasonably clean and shall leave the house in a clean and tidy condition. In addition all kitchen equipment and the barbecue shall be left in the condition as when entering the property otherwise a cleaning levy shall be taken from the deposit. Though the property shall be cleaned after the guest has vacated the property we shall remove from the deposit any costs incurred by the need for additional cleaning for example due to heavy soiling, excessive make up or other substances staining house towels, or bedding which the professional laundry cannot remove, smoking or pet hairs/odours.
We can arrange for additional cleaning as requested by the guests. Guests shall be responsible for supervising any child, guests or persons needing care. Guests shall be responsible for any damage or missing items from the house apart from reasonable wear. Loss of
keys shall incur a fee of £35.

As we are a semi-detached house with many close neighbours it is important to consider others. We require that you do not play amplified music or singing after 11 pm and keep any sounds to a minimum. The outside areas should not be used after midnight to avoid disturbing the neighbours and their guests. Barbecues must not be held beyond 11pm. No non-listed guests are permitted after midnight. If the owners or their representatives are of the opinion that any occupier is not suitable to continue occupation of the house because of behaviour, damage or nuisance to others the contract may be deemed to be nullified and the owner may repossess the house. In this event the occupier shall remain liable for the whole booking fee and no refund shall be due.

Dogs including dogs for registered blind persons are only permitted with the express permission of the owners and for which a supplementary amount of £25 per dog is charged. Pets must not go on the first or second floors and must not go on furniture. Rugs and bed covers must not be used for dogs. If excess cleaning is required then this may be taken off the damage deposit. All faeces must be cleared from the garden each day as the gardener may come at any time to mow the lawns and attend to the garden.

Disabled access
The property does have steep steps to the front and rear due to the age of the property and its location and this might create difficulties for assisted access. All bedrooms are on floors reached by stairs. Please contact us if you need further details.

No smoking is permitted within the house or outbuildings. Smoking in the garden is permitted but ash and butts must be cleared away and disposed of safely (bagged up in external bins). Please also be considerate of the neighbours, as smoke can drift into their open bedroom windows, which is unpleasant. Be careful not to let butts or ash go under the decking as this cannot be removed.

Please recycle where you can – follow the instructions in the house, and use bin bags for general refuse which is put in the wheelie bins. The bins may contain some refuse from the previous occupants where there are consecutive lettings, as refuse is not removed by the council on the change-over days. Our housekeeper will be able to help if you have difficulties.

Our liability
We shall not be responsible for any loss or damage to any belongings or injuries sustained by you or any member of your party. We reserve the right to cancel your booking at any time and the total liability will be to refund to you all sums which you have already paid.

Right of access
We may from time to time need to inspect the property and wherever possible shall give reasonable notice. You must allow ourselves, our representatives or contractors access to the property at reasonable times for such inspection, maintenance or repair.

Safety and security
Occupiers shall be aware that there are steps and that these may not be lit at night time or slippery at times and shall take all reasonable precautions. When parking at the rear only park in our designated area and take care of other vehicles. The balcony on the first floor is locked and occupiers are asked not to enter, similarly lofts should not be accessed. Parents are responsible for the proper supervision of children in an old house and should ensure windows are kept locked shut if vulnerable.

Copyright Padstow House 2016 – All rights reserved.